HEALTH CARE COMPLAINTS COMMISSION

The role and function of the Health Care Complaints Commission

The Health Care Complaints Commission acts to protect public health and safety byresolving, investigating and prosecuting complaints about health care. The Commissionprovides a variety of core services.

• The Commission responds to inquiries by consumers who are concerned about the health care that they have been provided with. These concerns may amountto complaints that should be dealt with by the Commission.
  

• The Commission provides an independent service to assess consumer concerns and attempts to resolve them.
  

• The Commission investigates matters that raise serious issues, and prosecutes complaints about registered health practitioners before disciplinary bodies where there are proper grounds to do so.
  

The Commission works closely with the Dental Board in handling complaints.

Contacting the Commission

Health Care Complaints Commission
Level 13, 323 Castlereagh Street, Sydney

Postal address
Locked Mail Bag 18
Strawberry Hills NSW 2012

Business hours :
Monday to Friday from 9 am to 5 pm

Telephone: (02) 9219 7444
Freecall: 1800 043 159 (from fixed phones in Australia)
Facsimile: (02) 9281 4585
Email: hccc@hccc.nsw.gov.au
Website: www.hccc.nsw.gov.au

Other useful links:

Australian Dental Association (NSW Branch)
Australian Dental Council
NSW Ombudsman
Consumer, Trader and Tenancy Tribunal